Customer service is an aspect of business that, for most companies, always has room for improvement. Rarely have I encountered major brand names and been highly satisfied with the support. In fact, Sprint is learning first hand how damaging low customer satisfaction can be. For those…
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The Ever Challenging Art of Customer Service
Posted: June 2nd, 2008, 10:59am EDT
Tags: [edit]
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June 2, 1997: Steve Jobs Sells All His Shares of Apple (Again)
Posted: June 2nd, 2008, 9:07am EDT
Tags: [edit]
As part of the compensation when Apple purchased NeXT, Steve Jobs received a huge number of Apple shares. Not long after Steve took ownership of the shares, large blocks of Apple shares began to be sold at rock bottom prices ($15 per). Immediately, people suspected Steve Jobs…
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June 1, 1979: Apple Introduces Apple II+
Posted: June 2nd, 2008, 7:07am EDT
Tags: [edit]
The Apple II+ was Apple Computer's first blockbuster product. While the original Apple II sold reasonably well, the Apple II+ sold like crazy. Looking at the specs it is hard to say what the attraction was over the original incarnation of the Apple II. Sure, the graphics…
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May 31, 1985: Steve Jobs is Ousted
Posted: June 2nd, 2008, 6:07am EDT
Tags: [edit]
After Steve Jobs' failed coup, Jobs had an odd suggestion for Sculley. Jobs proposed, with a straight face, that he be appointed President and Chief Executive while Sculley could be Chairman of the Board of Directors.
Sculley didn't want any part of the "Trading Places"… -
May 30, 1999: Apple Users Get Paid to Fix Floor Models
Posted: May 30th, 2008, 1:42pm EDT
Tags: [edit]
There had been a longstanding problem for Macs in the retail environment known as Sears and that problem was neglect. With the vast majority of Sears associates being Windows literate if they were computer literate at all, the daily comings and goings of customers who poked and…
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Essentials 2 for Apple iPhoto
Posted: May 30th, 2008, 9:36am EDT
Tags: [edit]
There is little argument that Apple's premiere image editing program, iPhoto '08 is powerfully useful effective Mac users and serious amateur photographers. Apple has built the program so that nearly all the work you need to with your digital images can be completed within this one application.…
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May 29, 1979: Mac Concept Committed to Paper
Posted: May 30th, 2008, 8:41am EDT
Tags: [edit]
Mike Markkulahad asked Jef Raskin if he was interested in developing a $500 game machine. Jef wasn't interested in that type of product but he did have a low cost concept in mind.
Jef Raskin envisioned a computer that would forgo the complexities of the Apple… -
May 28, 2002: Mac Market Share Could Double!
Posted: May 30th, 2008, 6:36am EDT
Tags: [edit]
When OS X was first launched the focus wasn't on getting Windows users to come over to the Mac or even on getting more people to buy Macs. Instead the focus was on getting current Mac users to adopt the operating system.
That part of… -
How Big of an Apple (L)User are you?
Posted: May 29th, 2008, 2:41am EDT
Tags: [edit]
So there I was, standing in a seemingly interminable line for a glass of lemonade on Memorial Day weekend. Tensions were high, the line standers couldn't decide if there was one line or two lines and blows seemed imminent. No big deal usually, I'm all…
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May 27, 1981: Apple Offers Second Block Shares to the Public
Posted: May 27th, 2008, 2:24pm EDT
Tags: [edit]
Apple went public in December 1980. If you were an employee with founder shares it was quite likely you were a millionaire after the initial public offering. Unfortunately, for most Apple employees, the instant millionaires amounted to slightly more than three dozen early hires.
Among the…